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The Godfrey Hotel & Cabanas Tampa is Tampa Bay's newest luxury lifestyle hotel premiering this winter!  This fashionable 276-room property offering the latest technology, a prime location adjacent to the greater Tampa Bay area and impeccable service standards is the third in The Godfrey Hotel brand created by Oxford Hotels & Resorts. Don't miss an opportunity to redefine your career and join this growing hotel brand's first waterfront property!

Position
Job Description
  • Shuttle Driver

    Overview

    The Van and Shuttle Driver will drive guests to area locations within a mile radius of the hotel.

    Responsibilities

    • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Maintain knowledge of: a) scheduled daily activities. b) daily arrivals/departures, house count. c) features and services provided by the hotel. d) hours of operation of each outlet. e) parking facilities, layout, hours of operation, prices and procedures.
    • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
    • Drive guests to desired location within a one mile radius of the hotel
    • Ensure security of vehicle and its keys.
    • Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
    • Inspect vehicle on a daily basis
    • Report any vehicle/safety hazards;
    • Follow designated procedures for vehicle accidents, breakdowns and incidents.

    Qualifications

    Education & Experience:

    • Valid drivers' license.
    • Excellent driving record.
    • Thorough knowledge of local areas and roads. 
    • 3+ years experience driving vehicles.
    • Good understanding of the English language.
    • Able to drive all types of vehicles. Compute basic arithmetic.
    • Ability to communicate effectively with others both verbally and written.
    • Provide excellent customer service and maintain a professional demeanor.
    • Maintain concentration and think clearly under all driving conditions.
    • Work in variable weather conditions.
    • Ensure security of vehicles and hotel property. 
    • Maintain confidentiality of guest information and pertinent hotel data. 
    • Perform assignments with minimal supervision. 
    • Work cohesively with co-workers as part of a team.

    Overview

    The Van and Shuttle Driver will drive guests to area locations within a mile radius of the hotel.

    Responsibilities

    • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Maintain knowledge of: a) scheduled daily activities. b) daily arrivals/departures, house count. c) features and services provided by the hotel. d) hours of operation of each outlet. e) parking facilities, layout, hours of operation, prices and procedures.
    • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
    • Drive guests to desired location within a one mile radius of the hotel
    • Ensure security of vehicle and its keys.
    • Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
    • Inspect vehicle on a daily basis
    • Report any vehicle/safety hazards;
    • Follow designated procedures for vehicle accidents, breakdowns and incidents.

    Qualifications

    Education & Experience:

    • Valid drivers' license.
    • Excellent driving record.
    • Thorough knowledge of local areas and roads. 
    • 3+ years experience driving vehicles.
    • Good understanding of the English language.
    • Able to drive all types of vehicles. Compute basic arithmetic.
    • Ability to communicate effectively with others both verbally and written.
    • Provide excellent customer service and maintain a professional demeanor.
    • Maintain concentration and think clearly under all driving conditions.
    • Work in variable weather conditions.
    • Ensure security of vehicles and hotel property. 
    • Maintain confidentiality of guest information and pertinent hotel data. 
    • Perform assignments with minimal supervision. 
    • Work cohesively with co-workers as part of a team.

    Upload CV

    Only PDF and Word documents are allowed
  • Front Desk Agents
    Description

    The Godfrey Hotel & Cabanas Tampa is Tampa Bay's newest luxury lifestyle hotel premiering this winter!  This fashionable 276-room property offering the latest technology, a prime location adjacent to the greater Tampa Bay area and impeccable service standards is the third in The Godfrey Hotel brand created by Oxford Hotels & Resorts. Don't miss an opportunity to redefine your career as a leader and innovator and join this growing hotel brand's first waterfront property!  

    PURPOSE AND PERFORMANCE GOALS

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to insure guest satisfaction in the rooms requested.

    • Perform guest departure (check-out) on a daily basis by following computer procedures in order to close guest accounts and insure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at check-out.

    • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

    • Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

    • Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.

    • Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting trace requests to provide guests with timely and efficient service.

    • Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.

      Maintains a friendly, cheerful and courteous demeanor at all times.

      Performs the shift check list to insure accuracy of all aspects of the shift.

    • Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.

    • Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

    • Maintains physical and digital guest request logs to ensure that all guest requests are fulfilled in a timely manner.

     

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION AND/OR EXPERIENCE

    High school diploma or GED.  One year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.

    LANGUAGE SKILLS

    Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

    MATHEMATICAL SKILLS

    Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

    REASONING ABILITY

    Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Employees must be able to stand for extended periods of time.  Use of hands, fingers, and arms is required.  Job frequently requires standing, walking, bending, and crouching.

    HOURS

    Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.  Also, depending on the season, hours may be reduced at any time.

    - Associates are held accountable for all duties of job -

     

    Description

    The Godfrey Hotel & Cabanas Tampa is Tampa Bay's newest luxury lifestyle hotel premiering this winter!  This fashionable 276-room property offering the latest technology, a prime location adjacent to the greater Tampa Bay area and impeccable service standards is the third in The Godfrey Hotel brand created by Oxford Hotels & Resorts. Don't miss an opportunity to redefine your career as a leader and innovator and join this growing hotel brand's first waterfront property!  

    PURPOSE AND PERFORMANCE GOALS

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to insure guest satisfaction in the rooms requested.

    • Perform guest departure (check-out) on a daily basis by following computer procedures in order to close guest accounts and insure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at check-out.

    • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

    • Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

    • Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.

    • Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting trace requests to provide guests with timely and efficient service.

    • Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.

      Maintains a friendly, cheerful and courteous demeanor at all times.

      Performs the shift check list to insure accuracy of all aspects of the shift.

    • Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.

    • Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

    • Maintains physical and digital guest request logs to ensure that all guest requests are fulfilled in a timely manner.

     

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION AND/OR EXPERIENCE

    High school diploma or GED.  One year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.

    LANGUAGE SKILLS

    Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

    MATHEMATICAL SKILLS

    Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

    REASONING ABILITY

    Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Employees must be able to stand for extended periods of time.  Use of hands, fingers, and arms is required.  Job frequently requires standing, walking, bending, and crouching.

    HOURS

    Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.  Also, depending on the season, hours may be reduced at any time.

    - Associates are held accountable for all duties of job -

     

    Upload CV

    Only PDF and Word documents are allowed
  • Barista

    The Barista is the foundation of the coffee shop. He/She is responsible for every customer by providing excellent customer service. Must educate customers about premium coffees, teas, drinks etc. He/She is a true professional that fulfills any additional duties the Supervisor/Manager assigns. Must display a positive attitude at all times to ensure the return of our customers. Maintain, open and close the coffee station, ensuring cleanliness and inventory of the station.Barista is trained to make fine espresso drinks. He/She must address many factors including the grinding of the espresso, the pressure of the tamp, the temperature of the milk and making fresh brewed coffee. The barista must keep the coffee brewing throughout the day in addition to making other drinks such as juice or milk drinks. May be required to sell other food items. Will take food and drink orders and receive payment. Responsible for other housekeeping duties such as cleaning the coffee machines and maintaining the coffee station clean and stocked.Greets all customers with a friendly tone and smile. Provides quick, friendly and personal service. Initiates dialogue and develops rapport with customers by learning their favorite drinks and food items. Generates customer satisfaction; responds appropriately to customer concerns. Answers phones in a friendly manner and using a personal greeting. Sells and serves baked goods and miscellaneous food items. Maintains the highest level of standards for all food product preparation. Provides top quality coffees and other beverages. Brews coffee, serves customers, cleans coffee station. Sets out daily newspapers, create checks, collect payment, accurate accounting of all sales. Adheres to all Company recipes and measures. Produces superior product presentation. Inventories product and orders products.

    Experience:High school or equivalent. Must be able to communicate, speak and write English. Customer service skills required, preferably in a coffee shop, restaurant and knowledge of coffee drinks preferred. Must be able to multi-task, work on own or on a team, able to handle cash register and money. Organized and detail-oriented.

    The Barista is the foundation of the coffee shop. He/She is responsible for every customer by providing excellent customer service. Must educate customers about premium coffees, teas, drinks etc. He/She is a true professional that fulfills any additional duties the Supervisor/Manager assigns. Must display a positive attitude at all times to ensure the return of our customers. Maintain, open and close the coffee station, ensuring cleanliness and inventory of the station.Barista is trained to make fine espresso drinks. He/She must address many factors including the grinding of the espresso, the pressure of the tamp, the temperature of the milk and making fresh brewed coffee. The barista must keep the coffee brewing throughout the day in addition to making other drinks such as juice or milk drinks. May be required to sell other food items. Will take food and drink orders and receive payment. Responsible for other housekeeping duties such as cleaning the coffee machines and maintaining the coffee station clean and stocked.Greets all customers with a friendly tone and smile. Provides quick, friendly and personal service. Initiates dialogue and develops rapport with customers by learning their favorite drinks and food items. Generates customer satisfaction; responds appropriately to customer concerns. Answers phones in a friendly manner and using a personal greeting. Sells and serves baked goods and miscellaneous food items. Maintains the highest level of standards for all food product preparation. Provides top quality coffees and other beverages. Brews coffee, serves customers, cleans coffee station. Sets out daily newspapers, create checks, collect payment, accurate accounting of all sales. Adheres to all Company recipes and measures. Produces superior product presentation. Inventories product and orders products.

    Experience:High school or equivalent. Must be able to communicate, speak and write English. Customer service skills required, preferably in a coffee shop, restaurant and knowledge of coffee drinks preferred. Must be able to multi-task, work on own or on a team, able to handle cash register and money. Organized and detail-oriented.

    Upload CV

    Only PDF and Word documents are allowed