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The Godfrey Hotel & Cabanas Tampa is Tampa Bay's newest luxury lifestyle hotel premiering this winter!  This fashionable 276-room property offering the latest technology, a prime location adjacent to the greater Tampa Bay area and impeccable service standards is the third in The Godfrey Hotel brand created by Oxford Hotels & Resorts. Don't miss an opportunity to redefine your career and join this growing hotel brand's first waterfront property!

Position
Job Description
  • Dishwasher
      • Cleaning and sanitizing all china, glassware, silverware, flatware, pots and pans in the hotel.
      • Maintain a clean and organized work environment.
      • Responsible for the proper sanitation and cleanliness of the kitchen and food preparation area, including ovens, grills, stoves, hoods, fryers, preparation slicers, steam kettles, tables and floors.
      • Assist with the setup and breakdown of banquet events
      • Assist the culinary team with special request or priorities as requested by management.          
      • Cleaning and sanitizing all china, glassware, silverware, flatware, pots and pans in the hotel.
      • Maintain a clean and organized work environment.
      • Responsible for the proper sanitation and cleanliness of the kitchen and food preparation area, including ovens, grills, stoves, hoods, fryers, preparation slicers, steam kettles, tables and floors.
      • Assist with the setup and breakdown of banquet events
      • Assist the culinary team with special request or priorities as requested by management.          

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  • Sous Chef

    Includes the following, but not limited to:
    *Directs the administrative functions and the planning of the Culinary Department to meet the daily needs of the operation.
    *Describes, assigns, and delegates responsibility and authority of various departments: Culinary Operations, Catering, Banquets, Restaurants, and Room Service.
    *Directs and participates in the writing of all menus.
    *Assists in establishing and achieving profit objectives and desired standards of food quality, service standards, overall sanitation, and merchandising and marketing efforts.
    *Reviews and evaluates customer satisfaction of all food & beverage outlets and banquet services.
    *Implements effective food purchasing and receiving standards.
    *Promotes positive Guest and Associate experiences.

    Includes the following, but not limited to:
    *Directs the administrative functions and the planning of the Culinary Department to meet the daily needs of the operation.
    *Describes, assigns, and delegates responsibility and authority of various departments: Culinary Operations, Catering, Banquets, Restaurants, and Room Service.
    *Directs and participates in the writing of all menus.
    *Assists in establishing and achieving profit objectives and desired standards of food quality, service standards, overall sanitation, and merchandising and marketing efforts.
    *Reviews and evaluates customer satisfaction of all food & beverage outlets and banquet services.
    *Implements effective food purchasing and receiving standards.
    *Promotes positive Guest and Associate experiences.

    Upload CV

    Only PDF and Word documents are allowed
  • Line Cook

    Prepare food of consistent quality and assist in kitchen functions. 
    Job Description 
    * Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. 
    * Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. 
    * Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. 
    * Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. 
    * Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. 
    * Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. 
    * Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, and flat top grill. 
    * Comply with attendance rules and be available to work on a regular basis. 
    * Perform any other job related duties as assigned. 

    Prepare food of consistent quality and assist in kitchen functions. 
    Job Description 
    * Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. 
    * Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. 
    * Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. 
    * Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. 
    * Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. 
    * Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. 
    * Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, and flat top grill. 
    * Comply with attendance rules and be available to work on a regular basis. 
    * Perform any other job related duties as assigned. 

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    Only PDF and Word documents are allowed
  • Room Service Attendant

    Work with Room Service Team in the serving of guests to ensure positive guest experience. 
    Job Description 
    * Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. 
    * Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. 
    * Set up and deliver all VIP amenities. 
    * Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure. 
    * Complete all shift side work as outlined in the hotel's operating policies and procedures. 
    * Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. 
    * Perform all cash handling responsibilities in accordance with company policies and procedures. 
    * Comply with attendance rules and be available to work on a regular basis. 
    * Perform any other job related duties as assigned. 

    Work with Room Service Team in the serving of guests to ensure positive guest experience. 
    Job Description 
    * Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. 
    * Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. 
    * Set up and deliver all VIP amenities. 
    * Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure. 
    * Complete all shift side work as outlined in the hotel's operating policies and procedures. 
    * Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. 
    * Perform all cash handling responsibilities in accordance with company policies and procedures. 
    * Comply with attendance rules and be available to work on a regular basis. 
    * Perform any other job related duties as assigned. 

    Upload CV

    Only PDF and Word documents are allowed
  • Food Runner/Busser

    Responsibilities will include but not be limited to:

    • Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.

    • Keep all work areas clean and properly stocked according to the current meal period.

    • Keep all tables cleaned and properly set according to property specific standards.

    • Break down trays of soiled dishes and linen in the dishroom area according to established standards.

    • Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.

    • Complete daily opening and closing duties and cleaning according to established side-work checklist.

    • Answer the phone in an attentive, courteous and efficient manner.

    • Assist fellow employees as needed throughout the shift.

    • Provide service to guests in waiter’s absence as needed.

    • Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (coffee, tea, soda, lemonade, and water).

    • Ensure overall guest satisfaction.

    • Perform other duties as requested by management.

    Responsibilities will include but not be limited to:

    • Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.

    • Keep all work areas clean and properly stocked according to the current meal period.

    • Keep all tables cleaned and properly set according to property specific standards.

    • Break down trays of soiled dishes and linen in the dishroom area according to established standards.

    • Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.

    • Complete daily opening and closing duties and cleaning according to established side-work checklist.

    • Answer the phone in an attentive, courteous and efficient manner.

    • Assist fellow employees as needed throughout the shift.

    • Provide service to guests in waiter’s absence as needed.

    • Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (coffee, tea, soda, lemonade, and water).

    • Ensure overall guest satisfaction.

    • Perform other duties as requested by management.

    Upload CV

    Only PDF and Word documents are allowed
  • Hosts

    Job Description
    We are seeking a Restaurant Host to join our team. This position is responsible for ensuring all guests are greeted and seated in a friendly and courteous manner using appropriate procedures to ensure a positive experience.

    Responsibilities will include but not be limited to:

    • Meet and greet guests as they arrive, offer choice of seating, and then escort them to table and present menu.
    • Inform servers of new guests.
    • Maintain accurate waiting list as needed; advise guests when seating is available.
    • Control the reservation book.
    • Answer host stand telephone promptly and courteously.
    • Maintain knowledge of table numbers and seating capacities for the shift.
    • Inspect tables and buffets for proper settings.

    Job Description
    We are seeking a Restaurant Host to join our team. This position is responsible for ensuring all guests are greeted and seated in a friendly and courteous manner using appropriate procedures to ensure a positive experience.

    Responsibilities will include but not be limited to:

    • Meet and greet guests as they arrive, offer choice of seating, and then escort them to table and present menu.
    • Inform servers of new guests.
    • Maintain accurate waiting list as needed; advise guests when seating is available.
    • Control the reservation book.
    • Answer host stand telephone promptly and courteously.
    • Maintain knowledge of table numbers and seating capacities for the shift.
    • Inspect tables and buffets for proper settings.

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    Only PDF and Word documents are allowed
  • Bar Back
    • Ensure that all bar areas are set up properly for lounge opening.
    • Maintain the bar and lounge areas in a neat and orderly condition at all times.
    • Assist bartenders in constantly checking the bar for condition of ashtrays, cocktail napkins, empty glasses, cleanliness, etc.
    • Replenish ice as needed and requested.
    • Ensure all bartenders have sufficient supplies throughout shift.
    • Assist bartenders and cocktail servers as outlined on activity schedule or as required.
    • Operate glass washers as necessary, putting clean glassware in its place, checking often to ensure that you have enough on hand.
    • Sweep and mop behind all bar areas at the end of every shift, removing, cleaning, and replacing matting each time.
    • Performs any other duties required or requested by Supervisor
    • Ensure that all bar areas are set up properly for lounge opening.
    • Maintain the bar and lounge areas in a neat and orderly condition at all times.
    • Assist bartenders in constantly checking the bar for condition of ashtrays, cocktail napkins, empty glasses, cleanliness, etc.
    • Replenish ice as needed and requested.
    • Ensure all bartenders have sufficient supplies throughout shift.
    • Assist bartenders and cocktail servers as outlined on activity schedule or as required.
    • Operate glass washers as necessary, putting clean glassware in its place, checking often to ensure that you have enough on hand.
    • Sweep and mop behind all bar areas at the end of every shift, removing, cleaning, and replacing matting each time.
    • Performs any other duties required or requested by Supervisor

    Upload CV

    Only PDF and Word documents are allowed
  • Bartender

    Serve guests in hospitable manner to ensure positive guest experience. 
    Job Description 
    * Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet 
    * Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. 
    * Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. 
    * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. 
    * Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. 
    * Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. 
    * Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. 
    * Comply with attendance rules and be available to work on a regular basis. 
    * Perform any other job related duties as assigned. 
    Experience, Skills and Knowledge 
    * Hotel experience preferred. 
    * Must communicate well with guests. 
    * Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. 
    * Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. 
    * Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation. 
    * Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation. 
    * Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation. 
    * Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation. 
    * Ability to establish and maintain effective working relationships with associates, customers and patrons. 
    * Must have the ability to communicate in English. 
    Benefits 
    HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 

    Serve guests in hospitable manner to ensure positive guest experience. 
    Job Description 
    * Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet 
    * Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. 
    * Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. 
    * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. 
    * Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. 
    * Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. 
    * Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank. 
    * Comply with attendance rules and be available to work on a regular basis. 
    * Perform any other job related duties as assigned. 
    Experience, Skills and Knowledge 
    * Hotel experience preferred. 
    * Must communicate well with guests. 
    * Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. 
    * Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. 
    * Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation. 
    * Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation. 
    * Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation. 
    * Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation. 
    * Ability to establish and maintain effective working relationships with associates, customers and patrons. 
    * Must have the ability to communicate in English. 
    Benefits 
    HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 

    Upload CV

    Only PDF and Word documents are allowed
  • Server

    The Restaurant Server will be responsible for ensuring guest satisfaction by suggestion selling of menu items, proper timely service and follow-up. 

    1. Check station to ensure all tables are set properly. Complete opening side work.
    2. Take a guest order using suggestive selling to increase customer satisfaction.
    3. Ensure that the proper course is served at the appropriate time.
    4. Check back with each table to see if everything is satisfactory.
    5. Turn orders into kitchen for preparation. Ensure food is prepared correctly before serving.
    6. Serve and replenish beverages and other accessories throughout the meal.
    7. Ensure check is correctly tabulated and present it to the guest with a pleasant Thank You. Return promptly with change and receipt having followed the proper credit or cash procedures.
    8. Clear and reset tables in the proper manner, if necessary.
    9. Complete daily side work duties assigned. Fill condiments and complete closing side work.
    10. After completing of training, maintain a check average within guidelines set by department.
    11. Perform other duties as assigned.

    The Restaurant Server will be responsible for ensuring guest satisfaction by suggestion selling of menu items, proper timely service and follow-up. 

    1. Check station to ensure all tables are set properly. Complete opening side work.
    2. Take a guest order using suggestive selling to increase customer satisfaction.
    3. Ensure that the proper course is served at the appropriate time.
    4. Check back with each table to see if everything is satisfactory.
    5. Turn orders into kitchen for preparation. Ensure food is prepared correctly before serving.
    6. Serve and replenish beverages and other accessories throughout the meal.
    7. Ensure check is correctly tabulated and present it to the guest with a pleasant Thank You. Return promptly with change and receipt having followed the proper credit or cash procedures.
    8. Clear and reset tables in the proper manner, if necessary.
    9. Complete daily side work duties assigned. Fill condiments and complete closing side work.
    10. After completing of training, maintain a check average within guidelines set by department.
    11. Perform other duties as assigned.

    Upload CV

    Only PDF and Word documents are allowed
  • Barista

    The Barista is the foundation of the coffee shop. He/She is responsible for every customer by providing excellent customer service. Must educate customers about premium coffees, teas, drinks etc. He/She is a true professional that fulfills any additional duties the Supervisor/Manager assigns. Must display a positive attitude at all times to ensure the return of our customers. Maintain, open and close the coffee station, ensuring cleanliness and inventory of the station.Barista is trained to make fine espresso drinks. He/She must address many factors including the grinding of the espresso, the pressure of the tamp, the temperature of the milk and making fresh brewed coffee. The barista must keep the coffee brewing throughout the day in addition to making other drinks such as juice or milk drinks. May be required to sell other food items. Will take food and drink orders and receive payment. Responsible for other housekeeping duties such as cleaning the coffee machines and maintaining the coffee station clean and stocked.Greets all customers with a friendly tone and smile. Provides quick, friendly and personal service. Initiates dialogue and develops rapport with customers by learning their favorite drinks and food items. Generates customer satisfaction; responds appropriately to customer concerns. Answers phones in a friendly manner and using a personal greeting. Sells and serves baked goods and miscellaneous food items. Maintains the highest level of standards for all food product preparation. Provides top quality coffees and other beverages. Brews coffee, serves customers, cleans coffee station. Sets out daily newspapers, create checks, collect payment, accurate accounting of all sales. Adheres to all Company recipes and measures. Produces superior product presentation. Inventories product and orders products.

    Experience:High school or equivalent. Must be able to communicate, speak and write English. Customer service skills required, preferably in a coffee shop, restaurant and knowledge of coffee drinks preferred. Must be able to multi-task, work on own or on a team, able to handle cash register and money. Organized and detail-oriented.

    The Barista is the foundation of the coffee shop. He/She is responsible for every customer by providing excellent customer service. Must educate customers about premium coffees, teas, drinks etc. He/She is a true professional that fulfills any additional duties the Supervisor/Manager assigns. Must display a positive attitude at all times to ensure the return of our customers. Maintain, open and close the coffee station, ensuring cleanliness and inventory of the station.Barista is trained to make fine espresso drinks. He/She must address many factors including the grinding of the espresso, the pressure of the tamp, the temperature of the milk and making fresh brewed coffee. The barista must keep the coffee brewing throughout the day in addition to making other drinks such as juice or milk drinks. May be required to sell other food items. Will take food and drink orders and receive payment. Responsible for other housekeeping duties such as cleaning the coffee machines and maintaining the coffee station clean and stocked.Greets all customers with a friendly tone and smile. Provides quick, friendly and personal service. Initiates dialogue and develops rapport with customers by learning their favorite drinks and food items. Generates customer satisfaction; responds appropriately to customer concerns. Answers phones in a friendly manner and using a personal greeting. Sells and serves baked goods and miscellaneous food items. Maintains the highest level of standards for all food product preparation. Provides top quality coffees and other beverages. Brews coffee, serves customers, cleans coffee station. Sets out daily newspapers, create checks, collect payment, accurate accounting of all sales. Adheres to all Company recipes and measures. Produces superior product presentation. Inventories product and orders products.

    Experience:High school or equivalent. Must be able to communicate, speak and write English. Customer service skills required, preferably in a coffee shop, restaurant and knowledge of coffee drinks preferred. Must be able to multi-task, work on own or on a team, able to handle cash register and money. Organized and detail-oriented.

    Upload CV

    Only PDF and Word documents are allowed
  • Front Desk Agents
    Description

    The Godfrey Hotel & Cabanas Tampa is Tampa Bay's newest luxury lifestyle hotel premiering this winter!  This fashionable 276-room property offering the latest technology, a prime location adjacent to the greater Tampa Bay area and impeccable service standards is the third in The Godfrey Hotel brand created by Oxford Hotels & Resorts. Don't miss an opportunity to redefine your career as a leader and innovator and join this growing hotel brand's first waterfront property!  

    PURPOSE AND PERFORMANCE GOALS

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to insure guest satisfaction in the rooms requested.

    • Perform guest departure (check-out) on a daily basis by following computer procedures in order to close guest accounts and insure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at check-out.

    • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

    • Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

    • Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.

    • Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting trace requests to provide guests with timely and efficient service.

    • Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.

      Maintains a friendly, cheerful and courteous demeanor at all times.

      Performs the shift check list to insure accuracy of all aspects of the shift.

    • Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.

    • Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

    • Maintains physical and digital guest request logs to ensure that all guest requests are fulfilled in a timely manner.

     

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION AND/OR EXPERIENCE

    High school diploma or GED.  One year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.

    LANGUAGE SKILLS

    Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

    MATHEMATICAL SKILLS

    Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

    REASONING ABILITY

    Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Employees must be able to stand for extended periods of time.  Use of hands, fingers, and arms is required.  Job frequently requires standing, walking, bending, and crouching.

    HOURS

    Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.  Also, depending on the season, hours may be reduced at any time.

    - Associates are held accountable for all duties of job -

     

    Description

    The Godfrey Hotel & Cabanas Tampa is Tampa Bay's newest luxury lifestyle hotel premiering this winter!  This fashionable 276-room property offering the latest technology, a prime location adjacent to the greater Tampa Bay area and impeccable service standards is the third in The Godfrey Hotel brand created by Oxford Hotels & Resorts. Don't miss an opportunity to redefine your career as a leader and innovator and join this growing hotel brand's first waterfront property!  

    PURPOSE AND PERFORMANCE GOALS

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, directions, local attractions, and guest concerns

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to insure guest satisfaction in the rooms requested.

    • Perform guest departure (check-out) on a daily basis by following computer procedures in order to close guest accounts and insure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at check-out.

    • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

    • Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

    • Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.

    • Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting trace requests to provide guests with timely and efficient service.

    • Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.

      Maintains a friendly, cheerful and courteous demeanor at all times.

      Performs the shift check list to insure accuracy of all aspects of the shift.

    • Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.

    • Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

    • Maintains physical and digital guest request logs to ensure that all guest requests are fulfilled in a timely manner.

     

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION AND/OR EXPERIENCE

    High school diploma or GED.  One year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.

    LANGUAGE SKILLS

    Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

    MATHEMATICAL SKILLS

    Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

    REASONING ABILITY

    Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Employees must be able to stand for extended periods of time.  Use of hands, fingers, and arms is required.  Job frequently requires standing, walking, bending, and crouching.

    HOURS

    Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.  Also, depending on the season, hours may be reduced at any time.

    - Associates are held accountable for all duties of job -

     

    Upload CV

    Only PDF and Word documents are allowed